Whitworth-Buchanan Middle School

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Technical Support » Student Device Help - Main

Student Device Help - Main

Things to Know...
  • Students cannot save to the student devices. (They must save to their OneDrive)
    • They can temporarily save items to Downloads or save images to Pictures; however, those documents/images will disappear after they sign-out)
      • Students do not have an H:// Drive (this means that if they save something on a desktop computer, it stays on that computer - Students have to save documents in their OneDrive
    • The homepage cannot be set.
    • Items that are helpful to have when troubleshooting issues:  extra power cord, extra set of earbuds/headphones.
    • To prevent a good portion of technical issues, student devices should be: (1)  left ON, (2) plugged in, and (3) signed out overnight (this ensures all devices have the latest updates.)

What seems to be the problem...?

Logging in

Power issue/device not powering on

Sound Issues

WiFi not connected

  Screen Issue

Webpage is displaying too large/ small

 Mouse/ Keyboard will not work

Allowing pop-ups
Online Social Studies Textbooks will not display

  How to Find Programs on Computer

Video will not play 


One Drive (the 2nd page of these quicktips will show a student one   way to save /find documents in their OneDrive) 

Printable Tips and Documents