Student Device Help - Main

Things to Know...

Students cannot save to the student devices. (They must save to their OneDrive)
- They can temporarily save items to Downloads or save images to Pictures; however, those documents/images will disappear after they sign-out)
- NOTE REGARDING DESKTOPS:
  - Students do not have an H:// Drive (this means that if they save something on a desktop computer, it stays on that computer - Students have to save documents in their OneDrive
- The homepage cannot be set.
- Items that are helpful to have when troubleshooting issues: extra power cord, extra set of earbuds/headphones.
- To prevent a good portion of technical issues, student devices should be: (1) left ON, (2) plugged in, and (3) signed out overnight (this ensures all devices have the latest updates.)

What seems to be the problem...?

Logging in	Power issue/device not powering on
Sound Issues	WiFi not connected
Screen Issue	Webpage is displaying too large/ small
Mouse/Keyboard will not work	Pop-Ups are being blocked/ Online Social Studies Textbook will not display
How to Find Programs on Computer	Video will not play
Troubleshooting Tips for Students and Accessing One Drive \ (The 2nd page of these quicktips will show a student one way to save/find documents in his or her OneDrive)

Printable Tips and Documents

Student Device Orientation Quickstart - PowerPoint Presentation

Work Order Ticket (2 per page)

Work Order Ticket (Full page)

Student Troubleshooting Tips (Reference guide suitable for teachers and students -- post in classroom or one at each learning station)

**Since troubleshooting fixes change periodically, it is not recommended to print a reference sheet for individual students --one/two for each learning station should be sufficient.